Case Study
A leading nationwide debt collection agency was struggling with a licensing vendor that only added headaches. After switching to Cornerstone, the employee responsible for licensing stopped worrying about missed deadlines and reclaimed time for client audits and other work.
Leading nationwide debt collection agency · Debt Collection
A leading nationwide debt collection agency was struggling with a licensing vendor that only added headaches. After switching to Cornerstone, the employee responsible for licensing stopped worrying about missed deadlines and reclaimed time for client audits and other work.
Before
The agency was struggling to keep up with the demands of its licensing, and its current vendor was only increasing the headaches of managing the process. The employee responsible for overseeing licensing and compliance internally felt overwhelmed, juggling day to day tasks on top of ensuring licensing deadlines were hit.
The search
The agency sought a new vendor who knew the ins and outs of licensing in the accounts receivable management industry: a proactive partner who would handle the process so they never had to worry about missed deadlines again.
Switch
The agency found that Cornerstone Licensing's reputation in the ARM industry as the premier licensing vendor was well founded. The expertise demonstrated by every individual they engaged with, from the sales team to the licensing specialists, proved to be a significant advantage.
Ongoing
With Cornerstone managing the licensing, the agency no longer worries about missing a deadline. Cornerstone is proactive and asks for items needed to finish the licensing months before they are needed.
Outcome
By outsourcing the licensing process, the employee responsible for licensing and compliance has more time to focus on other areas of their role, including handling client audits easily and quickly and keeping the agency ahead of other regulatory concerns.
In Their Words
"I wouldn't be able to do this job if it wasn't for Cornerstone. Cornerstone is my lifeline."
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