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Case Study

Global Nonprofit With 50k+ Volunteers Recovers From a Vendor's Unfiled Licenses

A global nonprofit with 50k+ volunteers nationwide left a licensing vendor that had unfiled licenses and critical errors on record. Cornerstone crafted a transition plan, submitted the applicable changes, and corrected all filing errors to bring the nonprofit back into compliance.

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Global nonprofit with 50k+ volunteers · Nonprofit

A global nonprofit with 50k+ volunteers nationwide left a licensing vendor that had unfiled licenses and critical errors on record. Cornerstone crafted a transition plan, submitted the applicable changes, and corrected all filing errors to bring the nonprofit back into compliance.

Outcomes

Volunteers supported nationwide

50k+

Volunteers supported nationwide

Of uncovered filing errors corrected

100%

Of uncovered filing errors corrected

What Was the Problem?

  1. Before

    A vendor that was not doing the work

    A global nonprofit based in the East Coast of the US needed a more proactive and responsive compliance vendor. Their team wears a lot of hats and wanted to focus on their mission and coordinating volunteers, not on making sure their licensing vendor was performing the work it was hired to do.

  2. Discovery

    Unfiled licenses and critical errors

    After deciding to leave their vendor, they uncovered a number of licenses that were either not filed or contained critical errors, putting them at risk. They needed to trust that whoever handled their licensing next would file it correctly and on time, with minimal oversight.

How Cornerstone Helped

  1. Transition

    A cleanup plan for the compliance issues

    Cornerstone came highly recommended by multiple other nonprofits. With more than 25 years of licensing experience, we crafted a smooth transition plan to clean up the nonprofit's compliance issues.

  2. Correction

    Every filing error corrected

    Our team submitted the applicable changes and corrected all filing errors to bring the organization into compliance with the states they operate in.

  3. Ongoing

    A dedicated specialist, minimal oversight

    Cornerstone provided a dedicated licensing specialist who proactively and efficiently managed all compliance requirements, ensuring all filings and client inquiries were handled promptly and filed correctly every time.

In Their Words

"Cornerstone is an organization who genuinely cares about the work that they're doing. You see a big difference compared to our last vendor. The anxiety that I used to have when dealing with our previous vendor is gone because of the professionalism and responsiveness."

Kimberly S., Director of Operations

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