Case Study
A prominent debt collection agency in the Southern US replaced a slow, error-prone background screening process with a tailored program run by Cornerstone, reducing screening time, expediting collector hiring, and adding confidence in compliance decisions.
Prominent debt collection agency in the Southern US · Debt Collection
A prominent debt collection agency in the Southern US replaced a slow, error-prone background screening process with a tailored program run by Cornerstone, reducing screening time, expediting collector hiring, and adding confidence in compliance decisions.
Before
The agency was experiencing inefficiencies and complications in its background screening process for new hires and existing collectors. The process was not only time-consuming but also prone to errors, raising concerns about the reliability of the gathered information.
Before
As regulatory requirements in the debt collection industry continued to evolve, the agency needed a screening system that could meet the increasing demands from regulators and clients for thorough due diligence.
Onboarding
After a thorough evaluation of service providers, the agency selected Cornerstone for its reputation in the ARM industry. The agency underwent swift onboarding, and Cornerstone's team integrated a tailored background screening solution that met and exceeded industry standards.
Outcome
Implementing with Cornerstone led to a significant reduction in background screening time, expediting the hiring process for new collectors and instilling confidence in decision-making.
Beyond screening
The agency was pleasantly surprised by the cost-effectiveness of Cornerstone's services, which included management of other areas of compliance, alleviating the burden on internal resources.
In Their Words
"In the highly regulated debt collection industry with ever-changing legal requirements, it is critical to partner with a company well-versed in compliance nuances."
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