Is your agency planning on hiring a collection agent? How do you ensure you've found the right person for the job?
A recent ACA International survey showed what specific characteristics and skills collection agencies are looking for in potential candidates. These are characteristics of a collection agent that's going to succeed at their job and add value to your business.
Top 4 characteristics of an effective collection agent
- Integrity
- Honesty
- Patience
- Politeness
There were a few other important skills listed, including active listening and service orientation. Both of which are very important when it comes to the collections industry.
The CFPB is stepping up their scrutiny of companies in the ARM industry in order to find non-compliance. Integrity, honesty, patience and politeness are keys to building a relationship with the consumer in order to work out a payment plan, all without appearing manipulative, unfair or deceptive.
Set yourself (and your team!) up for success this year. Make sure your new hires possess these characteristics, and you'll be closer to finding the right additions to your team.
For more information, contact Cornerstone Support.
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